Last month, we received 3,705 service calls, of those 859 were closed remotely. That is 27% of our customers that had a down copier were up and operational within an hour without waiting for a technician to arrive on-site!
Our Customer Care Center is comprised of talented individuals with combined experience in supporting a diverse range of network and printing solutions. They have varying software and hardware certifications along with A+, Linux+, Server+, Net+, MCSE, MCP, MCSA, Apple, Cisco to name a few. We are proud of this group and look at it as our first line of assistance to all of our customers.
Customer Care Center Phone: 877.812.2949
Customer Care Center Email: NWGDispatch@xerox.com